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SHIPPING, RETURNS & CARE INFO
SHIPPING POLICY
Please allow 3-5 days working days for processing and additional time for shipping based on selected shipping options at the check out point. We try to ensure you receive your orders in a timely manner while also maintaining the highest standard of health, hygiene and social distancing in line with current government guidelines.
We are committed to all our packaging being plastic-free, most of it from recycling and sustainable materials to help with the environment.
Please contact us should you have any other queries at arboli.accessories@gmail.com
RETURN & EXCHANGE POLICY
Please note we do not accept returns or refunds on earrings due to hygiene and COVID-19. However, exceptions will be made if you have received the wrong item or if the earrings are damaged when you received them. This exception will be applied within 15 days after you received them.
Please contact us on Instagram or at arboli.accessories@gmail.com
Product Care Info
Due to their handmade quality, no pair of earrings are the same. Each pair may vary slightly in colour or size.
The earrings need to be handled with care, try to limit interactions with water and hairsprays, oils or perfumes. Store in a cool, dry place until you are ready to wear them again.
To clean, gently brush with Q-tips and rubbing alcohol. Due to the material being clay and handmade there may be small imperfections such as finger prints, dust, texture, visible brush strokes, bubbling and so on.